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FAQ

What is your return policy?

A return or exchange is available to you within 30 days of receipt of products if the product(s) is in brand new condition (un-worn, unwashed). Boot returns/exchanges must be in original packaging. Boot Campaign is not responsible for return or exchange shipping. For all returns and/or exchanges, click here.

 

Do you have a physical location?

In order to keep our costs low and raise funds to support our mission, Boot Campaign does not maintain a brick and mortar location.

 

Is international shipping available?

While we do offer shipping to APOs, unfortunately we are not able to offer international shipping at this time.

 

Are your boots made in America?

Yes and no. We work with different manufacturers to provide an assortment of boots that meet a wide range of personal taste as well as specific workforce specifications. Those boots that are made in America are noted in the product description.

 

How much of the boot purchase price is donated to the Boot Campaign mission?

Give back for each boot varies, but it’s safe to say that on average 50% of the retail price supports the Boot Campaign mission in uniting Americans to honor and restore the lives of veterans and military families through individualized, life-improving programs.

 

Are your boots service-approved?

The short answer is no. While some of our current lineup might pass various regulations like AR 670-1, we also offer classic versions of boots formerly used by the military but are not currently approved.

   

Are Boot Tags automatically included with my boot order?

Boot Tags are included with all non-branded boots. If a pair of boots already has a Boot Campaign logo stitched and/or embossed on the boot, the Boot Tags are not automatically included. You can purchase Boot Tags separately here.

  

What are your hours of operation?

Monday - Friday

9:00am - 5:00pm CST

 

How do I contact customer service?

Drop us a line here.  

 

What is your privacy policy?

The Boot Campaign team takes the privacy of our donors and supporters very seriously. Customer data will only be used to complete the transaction and is never sold or distributed to 3rd parties. Customers will be given the option to receive occasional email offers (only from our site) and can be removed from Boot Campaign's promotional list at any time.